It is our priority that all our clients are satisfied with the Service. We believe in our products 100% but we understand that no service can work perfectly for everyone at all time. If you are not satisfied with your purchase or you have an issue that we were unable to solve which makes the system unusable, we are more than happy to provide a refund.
When should a refund be requested?
Please do understand and accept that we can’t provide refunds due to technical issues unless you allow us to adequately try to solve them and assist you. If we are unable to resolve your issue within 48 hours, we will provide a refund. Keep in mind that you can contact our support at any time if you need assistance.
How to request a refund?
You should contact us making note of your transaction order ID with the subject: “Request for refund” and describe in your e-mail the issues you are facing and the reason for this request. The same email that was used to place the order should be used to request a refund.
- Refunds may only be issued within 60 days after the order was placed. After 60 Days no refunds can be processed.
- We will do our best to refund any users immediately after receiving the request and checking the user information.
- It takes around 3 to 5 working days for the refund to be reflected on the customers’ bank account however, there are cases in which a refund could take longer.
Note: Please note that we will refund completely only purchases which have been done in less than 60 Days. All other refund requests (if the purchase was made more than 72 hours before the refund request) will be returned partially according to the used period of the IPTV Subscription. Our support team will contact users in all refund cases.
When a user is unable to set up their own box and system at their end, we will provide our best support to set up their boxes, devices, apps, and system in all cases of assistance request. There is no way for us to know about specific circumstances with the device, app, system, etc. In some cases, our support could be limited to pre-defined steps to configure devices/apps.
If some channels are freezing, buffering, or not working since there are several reason for this behavior like: customer internet fluctuations, the issue with the box/apps/customer setup in general, content is down from server end, server routine update, and/or any kind of ISP issue (ISP issues have absolutely nothing to do with the service itself).